Thank you for your compliments on our customer service!

Every day we receive emails from moms and retailers complimenting us on our customer service, including our fast shipping, follow-up, and attention to detail. As you can imagine, we enjoy reading the emails. But more than that, we appreciate that you notice and that our efforts mean a lot to you.

I grew up in a small town as did Pumpin' Pal's founder and CEO, Jon Gillan. We both came from families who owned businesses in these towns (my family still lives in the same town and last year celebrated 75 years in the same business). And Jon tells stories of being up late night-after-night during the holidays, helping put together toys and tools in his family's hardware store so that families would have them in time for Christmas. The values we share are honesty, integrity and utmost concern for doing what's right by and for our customers. In a small town, if you don't take care of your customers, your business simply won't thrive.

From the very beginning, Pumpin' Pal International has internalized these values. I love hearing from and corresponding with moms. It's not about "big business" -- it's about working with and caring for one mom, one retailer, one hospital at a time -- to become a big business with small-town values.

Do we make mistakes? Yes, every once in awhile we ship the wrong product or forget to send an invoice, etc., but we do our best to own our mistakes and do what it takes to make it right. And thank you for your gracious responses when we do make mistakes. It's about being human. That's what I like about this business and our company . . . we're all human beings doing our best at any given moment.

Here's to taking care of things important to all of us!